International schools are facing increased scrutiny from parents and caregivers who expect school staff to excel at customer service. To meet these expectations, staff must be able to effectively handle challenging conversations regarding concerns and complaints raised by parents and other key stakeholders.
To ensure your organisation can effectively handle concerns and maintain positive relationships with parents, staff must understand how to efficiently communicate and write credible, succinct and comprehensible responses to complaints.
On our Effective Written Responses to Complaints in International Schools course led by Communications Specialist, Sue Calthorpe, gain techniques to deliver effective written responses to complaints through a combination of expert tutor input, practical case studies and supported exercises.
Leave the day with practical written techniques and a clear plan in mind when handling conversations with parents and replying to complaints.
Susan works with organisations and individuals to improve their written communications skills.
She worked as a regional and national newspaper journalist before setting up a full-service communications company, now established for 30 years.
She works with public and private sector organisations to help with:
- Effective emails
- Report writing
- Briefings and submissions
- Persuasive and influential writing techniques
- Promotional writing
- Effective complaint handling
- Communicating complex information for non-technical readers.
Her recent clients include Legal & General, HSBC, BRIT, the Law ...