Courses

Improving Student Experience and Engagement

Design more effective student services through measuring data

Chaired by

Wednesday 14 June, 2017

09:15 - 16:15

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Overview

Universities continue to operate in an increasingly competitive environment, with students and parents demanding greater value for money and improved student experience, given the increase in tuition fees.

This Improving Student Experience and Engagement course, will give delegates the necessary tools to improve services for their students, through utilising data to effectively measure their engagement.

Led by student engagement expert Dan Derricott, delegates will leave the day with clear strategies and tools, to effectively measure student experience, utilise data to enhance their experience and design better services for students.

Learning Outcomes

Develop strategies to improve your students experience
Learn innovative methods to measure student feedback
Utilise your data to develop more effective services for your students
Improve your student’s experience to enhance your university’s competitive edge
Take back an action plan to enhance the experience for your students

In-House Option

Hello

Agenda

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09:15 - 09:45

Registration

09:45 - 10:00

Chair’s Welcome and Clarification of Learning Objectives

10:00 - 10:45

The Future of Student Engagement

Learn the latest information on engaging students
Develop valuable partnerships with students to deliver more effective services
Policy update on the new National Student Survey, the Teaching Excellence Framework and Learning Gain
Ascertain what support is available for measuring student experiences

10:45 - 11:45

Best Practice Case Study: Work Effectively with your Student's Union

In this interactive session you will learn and take away the latest ideas on how to best work with your student’s union to deliver a high quality student experience

Establish an effective relationship with your student’s union to inform future developments relating to student experience
Ensure that your student services department is providing support for union activities
Deliver support, safety and wellbeing advice through the student’s union

11:45 - 12:00

Morning Break

12:00 - 13:00

Utilise Data to Enhance Student Experience

Utilise your data to develop more effective services for your students
Overcome barriers to using data
Learn how to use data to make effective decisions to improve your student’s experience
Effectively use feedback from the National Student Survey

13:00 - 14:00

Lunch

14:00 - 16:00

Workshop: Measure Student Engagement and Improve Experience

In groups and with the chair, delegates will discuss best practice at measuring student experience to improve their experience.

Utilise student feedback to design more effective services
Improve your student’s experience to enhance your university’s competitive edge
Develop valuable partnerships with your students to design more effective services
Round-table discussion to ascertain the best methods of using student satisfaction data
Position your University for success at delivering the most effective services for students
Take back an action plan to enhance the experience for your students

16:00 - 16:15