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Overview

Whether you need to prepare your organisation for the latest developments, improve your request response time or become confident in handling complex requests containing personal data, this Freedom of Information (FOI) request training is an essential part of your preparation.

Our Excel at Complying with Freedom of Information interactive course equips you with the skills, knowledge and processes necessary to excel at dealing with all issues surrounding FOI requests.

Leave the day fully acquainted with the FOI self-assessment toolkit and the ICO’s updated guidance on refusing a request.

Unlocking the Power of Virtual

Our virtual courses have been designed with you in mind. From group exercises in breakout rooms to live chat, whiteboards and interactive polls, we use a range of tools and techniques to ensure that you can connect with your trainer; network and share best practice with your peers and leave the day with the skills you need.

Our courses provide you with an interactive and engaging learning environment that can be accessed from any location, helping you to continue to connect, learn and grow. Click here to discover more!

Please note we will use Zoom to virtually deliver this course.

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Learning Outcomes

  • Learn how to perfect your FOI procedures
  • Understand the updates to refusing an FOI request
  • Develop a thorough understanding of FOI requirements
  • Familiarise yourself with the ICO’s FOI self-assessment toolkit
  • Embed effective information rights processes within your organisation

In-House Option

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Agenda

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09:25 - 09:30

Registration

09:30 - 10:00

Trainer’s Welcome and Clarification of Learning Objectives

10:00 - 11:00

Understanding How FOI Works

  • Gain an overview of FOI responsibilities
  • Understand the relationship between the EIRs and FOI
  • Learn about publication schemes and pro-active publication
  • The implications of the new Code of Practice on managing FOI and new responsibilities
  • Learn about the Information Commissioner’s new FOI strategy and their approach to enforcing FOI
11:00 - 11:15

Morning Break

11:15 - 12:00

Data Protection Legislation and FOI Requests

  • Understand how the 2018 Data Protection Act affects FOI
  • Learn about the impact of GDPR on the management of FOI
12:00 - 13:00

Workshop: Refusing Requests – Part I

The trainer will explain how vexatious, costly and problematic requests can be dealt with, and delegates will have the opportunity to apply their learning to a series of case studies

  • Apply the cost limit correctly
  • Effectively identify and deal with vexatious requests
  • Understand what tools are available to manage the burden of FOI
13:00 - 13:45

Lunch

13:45 - 14:45

Workshop: Refusing Requests – Part II

The trainer will explain the exemptions in the Act, drawing delegates’ attention to relevant guidance and case law, and delegates will be asked to complete exercises designed to apply their learning

  • Learn about the appeals process
  • Understand the exemptions in the FOI Act
  • Understand how to conduct a public interest test
  • Know what information to include in a refusal notice
14:45 - 15:00

Afternoon Break

15:00 - 15:30

Managing the Practicalities of FOI

  • Learn techniques to improve co-operation and compliance
  • Ensure that effective procedures and systems are in place to manage FOI
  • Understand the importance of building good relationships with requesters and the media
15:30 - 16:00

Troubleshooting Session

Pose specific questions relating to FOI to the trainer who will provide tailored feedback and encourage discussion around the topics that arise

16:00 - 16:15

Round Up and Key Takeaways

Pose specific questions relating to FOI to the Chair who will provide tailored feedback and encourage discussion around the topics that arise

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